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Standard orders are typically processed between 1-3 business days and shipped using the method of your choice. Pre-orders typically ship in 4-6 weeks. Orders are in transit business days only. Sometimes processing may take longer, however, depending on our ability to meet the prevailing order volume. We do our very best to keep up with our stock, but due to demand, some items may be purchased on backorder and may be delayed. In the event of shipping delays for any reason we will inform you via e-mail as soon as possible.
Our hours of operation are Monday - Friday from 9am to 5pm PST. Please allow up to two business days for a reply within our hours of operation.
We will gladly accept returns on items in their original condition within 15 days from the time the order was received. Items marked sale or purchased with a coupon code are final sale. Items must be unwashed, unworn and with original tags and hygienic liner.
Shipping costs are non-refundable. A return shipping fee of $8.00 for domestic orders and $40 for international orders is the responsibility of the customer and will be deducted from your refund. Monarch Reign does not offer price adjustments on sale items.
To start a return, email email@example.com. In your email, please include your order number and the item(s) you wish to return with the reason why. DO NOT SEND YOUR ITEM(S) BACK WITHOUT PRIOR AUTHORIZATION or your package will be returned to you.
Monarch Reign has the right to refuse returns that do not meet these requirements. All returns will be processed within 7 - 10 days of receipt.
We currently ship to the following countries outside the US:
Duties and taxes are not included in shipping quotes. Please note that you have agreed to the following terms upon placing an international order with us:
- Your country may charge you import duties and taxes upon receipt, and you agree to pay any duties levied by your country in full
- If your order includes pre-order items, it will be held at our warehouse until the last pre-order item is received and will only be shipped to you once the order is complete
- You have read and understand our return policy above